"Dear Vendor,
On August 3, 2008, we instated a requirement for a full production carton to be provided to a Toys “R” Us Item Verification Center for every new item purchased. Thank you to those who have supported this requirement. However, we’ve become increasingly aware of vendors circumventing or not following the process.
As a result, effective Monday, November 17th, 2008, we are instituting a $250 chargeback for non-compliance to our standards when one of these criteria are met.
1. Samples not available at Item Verification Center before arrival at DCs
2. Samples shipped to Item Verification Center before PO is created for item
3. Shipping less than a full carton of product for verification
4. Not clearly identifying the sample according to Toys “R” Us guidelines (see below)
As a reminder the policy for the Item Verification Process is included below for your review.
ITEM VERIFICATION POLICY
Upon receipt of a purchase order for an item set up on, or after, August 3, 2008, one carton of production samples must be sent at the vendor’s expense to either one of the Toys “R” Us Item Verification Centers. Your company will be notified via email through the Vendor Extranet’s subscription service once an item meets the criteria for sample submission. Once notified you are expected to ship the sample as soon as it is available and before the merchandise ships to the distribution centers.
The carton MUST be labeled with a minimum 3 inch X 5 inch fluorescent pink label with 'Item Verification Sample' printed on the label in English.
If the carton of product is to be returned to the vendor from the U.S. Item Verification Center, a prepaid shipping label must be provided in the packing list envelope on the sample carton. The carton will be processed and shipped within three business days. Any carton received without a prepaid shipping label will be disposed at the discretion of Toys 'R' Us.
If the carton of product is to be returned to vendor from the Shenzhen facility, the vendor must arrange to have the item picked up, at the vendor’s expense, from the PACCESS office no later than 10 business days following item verification. The carton must be labeled with a 3 inch x 5 inch white label that states “PLEASE RETURN.” If the carton is not marked, or if it is marked, but not picked up within 10 business days following item verification, the item will be disposed at the discretion of Toys “R” Us.
NEW REQUIREMENT – The Toys “R” Us item number must be included on the packing list sent with the shipment to speed up item identification.
For questions about this process, please contact Item@toysrus.com.
Toys 'R' Us U.S. Item Verification Center
2829 Rohr Road
Groveport, OH 43125
Toys ‘R’ Us Asia Item Verification Center
PACCESS International Trading (Shenzhen) Ltd.
2nd floor
North Changxing Building
4002 Huaqiang Road North
Futian District
Shenzhen 518028, PRC"
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