"Dear Amazon Drop Ship Vendor:
As we near the beginning of the peak shipping season, we want to thank you in advance for doing all that you can to meet our high shipping standards. You will be able to maintain the best availability and greatest potential for sales by using the tools provided by Amazon in Drop Ship Central.
Here are two points we would like you to review with your teams as soon as possible:
1. Review the Languishing Shipment Service Level Agreements for dropship order conditions. These SLAs are explained in detail in the Help page here:
https://dropship.amazon.com/DropShipCentral/help/helpTopic.do?topicId=200205100
Please remember that in order to serve our customers, Amazon will move your Web site availability or cancel orders, even if you have shipped them, if necessary in order to meet our customer expectations and promise. It is the responsibility of every drop ship vendor to review and manage their shipments and backlog.
2. You will hear us refer often to "Workable Backlog Days" during the holiday season. Details regarding this metric are located in the Help page here:
https://dropship.amazon.com/DropShipCentral/help/helpTopic.do?topicId=200209000
If you have any additional questions after reviewing these help pages, please feel free to file a new case in Drop Ship Central by clicking on the Contact Us link at the bottom of any page.
Thank You,
Amazon External Fulfillment Team"
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