"Amazon Drop Ship Vendors,
We have released a new metric to your Drop Ship Central Vendor Report recently, called Missed RSD. This metric will replace the Cycle Time metric currently evaluated, and will soon be included in our probation evaluation process. Beginning on June 30, week 27, we will begin evaluating missed RSD instead of Vendor Cycle Time in our probation process.
RSD stands for Required Ship Date. A Missed RSD Unit is defined as a unit that is shipped later than the Required Ship Date. The RSD is calculated based on the following variables:
• Vendor order cut-off time,
• Vendor website availability,
• OF/850/Order Time stamp,
• Next available pickup date and time for specified ship method.
Missed RSD = Number of late shipped units (for a given period)/Total number of units shipped during that time period.
Missed RSD takes into consideration working days, regular closure days, specified holidays, and carrier pick up times. This metric will assume that you will be working during your specified working hours, so it is important to keep your work schedule and holiday closures up to date in the Settings tab for all warehouses. All vendors must keep their Missed RSD rate below 2% to remain in compliance. Low volume vendors, shipping 1000 units or less in a week, are allowed 2 missed RSD units.
You can find more information and examples on our Help pages: https://dropship.amazon.com/DropShipCentral/help/helpTopic.do?topicId=200247400
We will also be adding Service Level Agreements (SLAs) for Ship Method Mismatch and Carrier Account Mismatch, and these metrics will also be considered in our probational process beginning week 27. All vendors must keep their Ship Method Mismatch below 0.2%, and their Carrier Account mismatch below 2.0%. Low volume vendors, shipping 1000 units or less in a week, are allowed 2 misses for each metric.
You can find more information about these metrics on our Help pages:
https://dropship.amazon.com/DropShipCentral/help/helpTopic.do?topicId=200159870
https://dropship.amazon.com/DropShipCentral/help/helpTopic.do?topicId=200159880
Thank you,
The Amazon Drop Ship Team"
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