"Amazon Dropshippers,
We have made a slight change to our returns and refusals process, so please review. In the past you have sent us an email, but in the future you should be submitting cases in Dropship Central to request that these returns be processed.
If a package is returned directly to your facility, which may happen inadvertently when a customer refuses a package or it is undeliverable, please take the following steps:
A. Contact the carrier and verify that they are aware all shipments refused or undeliverable should be taken to the return address on your Amazon packages (the Lexington, KY return address).
B. Notify Amazon of the return so that a credit can be issued back to the customer within 48 business hours. Create a new case in Drop Ship Central (login to Drop Ship Central and click on the Contact Us link at the bottom of any page).The Subject line should include your 4 letter warehouse code followed by a dash and the word ?Refusal?. (i.e. XXXX-Refusal). The topic you should choose is Questions About Reports, Metrics, or Business Related Questions.
The body of the message should include:
1. Date of refusal
2. Quantity refused
3. Amazon Shipment/Order ID (PO #)
4. Credit memo number (this is assigned by your company)
5. Credit memo dollar amount
Thank you,
Amazon Dropship team"
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