"Amazon Dropship vendors,
As we head into the holiday peak, we just want to remind you of our processes to handle fraudulent orders.
Please log into Dropship Central at dropship.amazon.com, and click on the Settings tab. Click on Warehouse, and then click on the Edit button next to your warehouse(s). Under Warehouse Contact Information, please verify that the Warehouse Fraud Email Alias and Warehouse Contact Phone are correct. This is the e-mail address/alias of the person or team that the Amazon Fraud Team can contact to request that an order be stopped prior to shipment. We request this be an e-mail alias of people who can most quickly stop the shipment, such as fraud@YourCompany.com.
All orders pass through Amazon fraud filters. However, if you suspect an order may be fraudulent, please contact Amazon's fraud department at suspect_shipments@amazon.com. If you do not receive a response to your e-mail, please ship the products on the latest carrier pull of the same day.
In the event that you receive an e-mail from Amazon?s fraud team, please follow the instructions in the e-mail and reply to all recipients with a status as quickly as possible. For fraud orders, vendors should make every effort to hold or cancel the orders. If you are able to stop the shipment, we ask that you reply-all to the e-mail request from Amazon alerting us of the status. We also ask that you send us the appropriate floor denial message to cancel the shipment in our system. You should be monitoring your fraud email alias 7 days a week to insure prompt follow up.
As usual, you can find this information in Dropship Central Help.
Thank you,
Amazon Dropship Team"
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